Privacy Policy

Last updated: January 12, 2026

Privacy-First Approach

FetchKomi is built with privacy at its core. We are fully compliant with GDPR and CPPA regulations, use no advertising cookies, and collect only the minimal data necessary to provide our service.

1. Introduction

Welcome to FetchKomi ("Service", "we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our video download service.

By using FetchKomi, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Account Information

When you create an account with FetchKomi through our authentication provider (Kinde), we collect the following personal information:

First name - To personalize your experience
Last name - To identify your account
Email address - For account verification, communication, and password recovery
Profile picture (optional) - To display in your account interface

This information is securely stored by our authentication provider and is used solely for account management and service delivery purposes.

2.2 Usage Data and Content

To provide our video download service, we collect and store:

Downloaded content metadata - Information about videos you download (title, platform, file size, timestamp)
Library content - Files and media you upload to your cloud storage (Pro plan only)
Download history - Record of your download requests for service optimization
Storage usage statistics - To monitor your allocated cloud storage space

2.3 Analytics Data

Privacy-Respecting Analytics with Umami

We use Umami Analytics, a privacy-focused, open-source analytics platform that is fully GDPR and CPPA compliant. Umami collects only anonymized, aggregated data and does NOT:

Use cookies or tracking pixels
Collect personally identifiable information (PII)
Track users across websites
Store IP addresses or user fingerprints
Share data with third-party advertisers

Umami only collects basic page view statistics (page URL, referrer, browser type, device type, country) in an anonymized format to help us understand how our service is used and improve user experience.

2.4 Payment Information

When you purchase a Pro plan, payment processing is handled by our third-party cryptocurrency payment provider. We do NOT directly collect, process, or store your payment information.

Third-Party Payment Processing

Pro plan purchases are processed through a secure cryptocurrency on-ramp payment provider. When you make a purchase, you will be redirected to the payment provider's platform, which may:

Require identity verification (KYC - Know Your Customer) in accordance with financial regulations
Collect payment information (credit card, bank details, or cryptocurrency wallet address)
Be subject to their own terms of service and privacy policies
Comply with anti-money laundering (AML) and financial regulations in your jurisdiction

We receive only a transaction confirmation and order ID from the payment provider. All sensitive payment data is handled exclusively by the payment processor and is never transmitted to or stored by FetchKomi.

3. Cookies and Tracking

3.1 No Advertising Cookies

We Do NOT Use Advertising Cookies

FetchKomi does not use any third-party advertising cookies, tracking pixels, or marketing trackers. We do not sell, share, or monetize your data with advertisers or data brokers.

3.2 Essential Cookies Only

We use only essential cookies required for the Service to function properly:

Authentication cookies - To maintain your login session and keep you authenticated
Preference cookies - To remember your settings and preferences (theme, language, etc.)

These essential cookies are necessary for basic functionality and cannot be disabled without affecting your ability to use the Service.

3.3 No Cookie Consent Banners

Because we only use essential cookies and privacy-respecting analytics (Umami), and do not engage in tracking or advertising, we do not require cookie consent banners or pop-ups. This is fully compliant with GDPR and CPPA regulations, which do not require consent for strictly necessary cookies and privacy-preserving analytics.

4. How We Use Your Information

We use the collected information for the following purposes:

Provide and maintain our Service - Process download requests, manage your library, and deliver features
Account management - Create and manage your account, authenticate your identity, and provide customer support
Service improvement - Analyze usage patterns (anonymously via Umami) to improve features and user experience
Communication - Send important service updates, security alerts, and respond to support requests
Compliance - Enforce our Terms of Service, comply with legal obligations, and prevent fraud or abuse
Pro plan delivery - Provide premium features, cloud storage, and manage subscription access

We will NEVER sell, rent, or share your personal information with third parties for marketing purposes.

5. Data Storage and Security

5.1 Data Storage

Your data is stored securely using industry-standard encryption and security practices:

Account data - Stored by our authentication provider (Kinde) with enterprise-grade security
Library content - Stored in secure cloud storage with encryption at rest and in transit
Database information - Stored in a secure database with regular backups and access controls

5.2 Data Retention

We retain your data as follows:

Account information - Retained until you delete your account or request data deletion
Pro plan library content - Accessible for the duration of your plan, plus a 30-day grace period after expiration
Download history - Retained for service optimization; can be deleted upon request
Analytics data - Umami stores anonymized data for 12 months, then automatically purges it

5.3 Security Measures

We implement comprehensive security measures to protect your data:

End-to-end encryption for data transmission (HTTPS/TLS)
Encryption at rest for stored files and databases
Regular security audits and vulnerability assessments
Access controls and authentication requirements
Secure password hashing and storage
Regular backups with encryption

While we take reasonable measures to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Sharing and Third Parties

6.1 Service Providers

We work with a limited number of trusted third-party service providers who assist in delivering our Service:

Authentication Provider

Kinde - Manages user authentication, account creation, and secure login. Stores first name, last name, email, and profile picture. Privacy policy: kinde.com/privacy

Analytics Provider

Umami Analytics - Privacy-first analytics platform. Collects only anonymized, aggregated usage data. No cookies, no tracking, no personal data. Open source and GDPR/CPPA compliant.

Payment Processor

Cryptocurrency On-Ramp Provider - Processes Pro plan payments. May require KYC verification and collects payment information. Subject to their own privacy policy and financial regulations.

Cloud Storage

Cloud Storage Provider - Hosts Pro plan library content. All files are encrypted and access is restricted to your account only.

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies). We will only disclose the minimum information necessary to comply with legal obligations.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website of any such change in ownership and give you the option to delete your account before the transfer.

7. Your Rights (GDPR & CPPA Compliance)

FetchKomi is fully compliant with the General Data Protection Regulation (GDPR) and the California Privacy Protection Act (CPPA). You have the following rights regarding your personal data:

Right to Access (GDPR Art. 15)

You can request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.

Right to Rectification (GDPR Art. 16)

You can update or correct inaccurate personal information directly in your account settings or by contacting us.

Right to Erasure / "Right to be Forgotten" (GDPR Art. 17)

You can request deletion of your account and all associated personal data at any time. We will permanently delete your information within 30 days unless we are legally required to retain it.

Right to Data Portability (GDPR Art. 20)

You can request a copy of your data in a portable format (JSON, CSV) that can be transferred to another service.

Right to Restriction of Processing (GDPR Art. 18)

You can request that we limit how we use your data while we investigate a concern or dispute.

Right to Object (GDPR Art. 21)

You can object to processing of your data for specific purposes, such as analytics (though our Umami analytics are already anonymized).

Right to Withdraw Consent (GDPR Art. 7)

Where processing is based on consent, you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

Right to Lodge a Complaint (GDPR Art. 77)

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

Exercising Your Rights

To exercise any of these rights, please contact us through our support channels or visit our contact page. We will respond to your request within 30 days as required by law. There is no fee for exercising these rights unless your request is manifestly unfounded or excessive.

8. Children's Privacy

FetchKomi is not intended for use by children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country. However, we ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws, including:

Standard Contractual Clauses (SCCs) approved by the European Commission
Ensuring service providers are GDPR-compliant
Implementing appropriate technical and organizational security measures

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

Update the "Last updated" date at the top
Notify you via email (if you have an account) at least 30 days before the changes take effect
Display a prominent notice on our website
For significant changes, request your explicit consent where required by law

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Support: Visit our contact page or settings page to submit a support request
Data Protection: For privacy-specific inquiries or to exercise your rights under GDPR/CPPA

We are committed to resolving any concerns about your privacy and our collection or use of your personal data. We will respond to all inquiries within 30 days.

Privacy-First Commitment

FetchKomi is built on the principle that your privacy matters. We collect only what's necessary, protect what we collect, and give you full control over your data. No ads, no tracking, no selling your information—ever.